REGISTRATION PERSONAL REGISTRATION
To make an order, you do need to register with us. Follow the easy steps at the checkout.
To enable an order to be processed, all required fields need to be completed, especially Suburb, County/State and Postcode to enable our system to accurately assess the freight charge.
If you are unsure of your postcode, please see the links below in the POSTAGE section or alternately, if your area does not require a postcode, please enter ‘0000’ in this field. If your area does not have a ‘County/State’, please re-enter your ‘Town’ name.
Birdzone will not be responsible for any packages undeliverable due to incorrect or incomplete address information.
TRADE REGISTRATION
Please see the Trade Info Page ORDERS
If you don’t wish to order online, we are happy to accept your order by phone, fax or email. If you use the ‘Postal or Fax Order Form’ button at the end of the Checkout, you can print your order and use this to send to us. This form also provides our Bank Account information if required.
We do accept orders worldwide. Please ensure your address information and contact details are correct. Please also note our information on Customs, Quarantine & Taxes below.
Out of Stock Items If any item is ‘Out of Stock’, it will be clearly labeled in the product description. Please be aware that all of our Food Items are made in small batches to ensure consistent quality & freshness, very little is kept ‘in stock’ at any time. Consequently, some delays may be experienced in the dispatch of larger quantities. We will keep you informed of your order status. GST (Goods and Services Tax)
All Australian Orders are subject to GST and this will be added on to your total at Checkout.
International orders are not subject to this tax, and the ‘tax’ total at your checkout will show this as n/a. PAYMENT Online
All orders placed online are done using ‘CubeCart’, our secure shopping cart. If you wish to pay by Credit Card, please use the Pay Pal option at the Checkout. Alternately, if you have a Pay Pal account set-up you may be able to pay direct from a nominated Bank account.
Direct Credit
Please use the ‘Postal or Fax Order Form’ button at the end of the Checkout. This will give you our Bank Account Information to enable you to direct credit your payment to our Bank Account. Please provide your user name or order number as the reference when using this method of payment.
Postal / Money Order
We do except Postal or Money Orders, please use the ‘Postal or Fax Order Form’ button at the end of the Checkout. Your order will be dispatched when payment has been received.
Personal Cheques
These will only be accepted for Australian Orders, from Australian Bank accounts. Please use the ‘Postal or Fax Order Form’ button at the end of the Checkout. Your order will be dispatched when the cheque has cleared. Any fees incurred for ‘bounced cheques’ will added to your order total, and alternate payment arrangements made.
POSTAGE
Our Postage Calculator automatically calculates the Postage rate to your area at Checkout.
This is worked out by the address information given when you register.
Post Codes
If you are unsure of your Postcode, we suggest that you use one of the following sites to find the postcode for your area :-
OTHER AREAS
If your area does not have a postcode, please enter 0000 in the Postcode field.
Weights
Our Postage Calculator only calculates to 20kgs, so if you are ordering more than that, please contact us by email for options and rates. If you are ordering more than 5kgs within
Services
We are able to offer alternate transport arrangements if required, using your freight company, or ours, please contact us for more details.
If you wish to use an alternate method of Transport or are unsure of the postage, please use the order form link below, and either email or fax this to us. We will contact you direct upon receipt with the freight options.
Delivery Time
Delivery time depends on what postage method you choose during check out, approx. delivery times are shown.
Most orders are dispatched by the end of the next working day after receipt of your order, depending on stock. We will let you know by email if there is any delay.
Missing Packages
If you have not received your package within the delivery time given, please contact us and we will endeavor to track your article from our end by completing a missing parcel notice at our post office. We will also provide you with details of the postage for your local office.
While we will make our best efforts to assist you with a missing parcel, we will not accept liability for lost packages. If you would like to arrange insurance or registration of your order, please contact us direct, prior to dispatch.
CUSTOMS, QUARANTINE & TAXES
For Overseas Customers
Quarantine & Customs
Your order may be subject to quarantine restrictions and/or customs/duty fees. Please check with your local customs and quarantine office before ordering to avoid disappointment.
International orders will include a Customs Declaration on the package, but we accept no responsibility for any outcome and can offer no refunds on confiscated goods. Birdzone is not responsible for custom fees on your purchase. All international customs fees are the responsibility of the purchaser. Please be aware that most Countries have restrictions on the importing of products containing Grain, and will require treatment before accepting. This is costly !! Please check carefully with your local quarantine office before ordering any of our Food Blends.
Import Duties to Our products should not incur NZ Import Duties as all of our products are either ‘manufactured or significantly altered in NZ CUSTOMS WEB SITE
NZ CUSTOMS FACT SHEET
GENERAL ENQUIRIES
Please feel free to contact us with any queries that you may have, if we don’t know, we’ll endeavor to find out !! Our best contact method is by email, as we are always on the computer !! Alternately you can contact us by fax, phone or post.
OUR POLICY FOR RETURNS
AUSTRALIA ONLY
Damaged Package
If, when you receive your order, it has been damaged in the post, we will replace or reimburse you for this.
Please return the unopened product to us in the original wrapping within 14 days of receipt. We send you a replacement package and reimburse you the cost of the return postage.
Please note this does not apply to food packages that have only lost their vacuum. While every effort is made to ensure safe transit of these items, the vacuum seal is fragile. If you receive a package that has lost its vacuum seal, please either ensure the re-seal tape is in use, or store in an airtight container. The use by dates shown on our Food Items are based on non-vacuumed product. See the Product Information page for more information.
Wrong Items Delivered
While every effort is made to ensure that the correct items are remitted, sometimes mistakes are made. We are happy to replace or reimburse you for any goods that have been sent or not sent in error.
If you receive an item in error, please return it to us in its original, unopened packaging within 14 days of receipt. We will reimburse you for the postage.
If you change your Mind
We want you to be happy with your order, so if, when it arrives, you decide it’s not what you wanted, please contact us to arrange for an exchange or refund. Unfortunately we cannot accept refunds or exchanges of this nature on any of our food products.
Any other types of products that do not have sealed packaging cannot be returned for health & safety reasons.
Please note that shipping costs if you change your mind, are at the customer’s expense, and returns must be made within 14 days of receipt.
Please note that we cannot accept returns of any kind if the original packaging has been opened and /or removed.
OTHER COUNTRIES
Due to the cost of freight to overseas countries, we cannot guarantee that returns will be accepted. Please contact us direct if you have a return query.
Please note that we cannot accept returns of any kind if the original packaging has been opened and /or removed. Privacy Policy
We will never disclose your personal information to a third party for any reason other than for the remitting of your order (Postal Service).
Copyright
All contents of this website, including, but not limited to, the design, text, graphics and images are the property of Birdzone and are protected by international copyright laws. All rights are reserved. All logos and trademarks are the property of Birdzone or their respective owners. All products are subject to the copyright of Birdzone or their respective owners.
Disclaimer
While every effort has been made to ensure the accuracy of the information contained on this website, Birdzone accepts no liability or responsibility for any inaccuracies, misleading information, loss or damage caused directly or indirectly by the information contained on this site. Birdzone further reserves the right to amend or correct or append any information at any time.
While we are happy to advise our opinion on the suitability of a product, please be aware that the customer is ultimately responsible for determining whether a particular product is suitable for its intended for purpose or use, and we will not accept responsibility for products purchased that are not suitable for their intended purpose or use.
Terms & Conditions
All of the Information above is classed as the ‘Terms & Conditions of Purchase’. When ordering from us, please ensure you read this information as goods ordered from us are done so on the understanding that you have read and understood the above information. Please feel free to contact us if you have any queries.
